1.1. This Privacy Policy determines the procedure for processing information about Users of WLUX hardware and software (hereinafter, “the Platform”).
1.2. The Policy applies to all information which the Platform could obtain about the User in the course of their use of the website, app, interfaces, account, and other services provided by the Platform.
1.3. This Policy is an integral part of the User Agreement.
1.4. The Platform is an independent, neutral information technology service, does not act as an intermediary in settlements, does not participate in transactions between Users, and does not conduct financial business.
1.5. The platform processes personal data in accordance with applicable legislation concerning data protection, based on the principles of lawfulness, proportionality, and limitation of processing purposes.
2.1. The platform can process the following data categories:
account information (username, identifier, password in encrypted form)
contact details (email address, phone number, messaging service, if any)
profile data (nickname, avatar, description, settings)
user content (messages, announcements, files, requests)
technical data (IP address, device ID, browser, operating system, access time, events)
security data (usernames, sessions, log-in attempts, complaints)
communications with the Customer Support team
other data willingly provided by the User
2.2. The Platform does not require and does not ask for:
payment details
private keys/seed phrases
data required to manage digital assets
2.3. The Platform does not seek to collect special categories of personal data.
3.1. The platform processes data exclusively in order to:
create and manage accounts
grant access to features
facilitate communication between Users
display user content
provide security and prevent misuse
process requests and complaints
improve the service and analytics
comply with applicable legislation
protect the Platform’s rights
3.2. The Platform does not process data for the purposes of financial, banking, or payment identification or AML/KYC checks, unless otherwise directly required by applicable legislation.
4.1. Processing is carried out on the following grounds:
User consent
the need to implement the User Agreement
meeting legal obligations
the Platform’s legal interests
5.1. Data may be available to other Users to the extent determined by the User themselves.
5.2. The User independently determines the extent of the disclosure of information and bears the corresponding risks.
5.3. The platform does not sell personal data.
5.4. Data may be transferred to the Platform’s contractors and service providers who provide hosting services, analytics, technical support, communications, data storage, information security, and other relevant services to the extent necessary for them to carry out their relevant functions.
6.1. The platform uses cookies and similar technologies for:
logging in
saving settings
security
analytics
6.2. The user may manage cookies via their browser settings.
6.3. Disabling or limiting the use of cookies may affect the availability and correct operation of certain features on the Platform.
7.1. Data is stored for as long as the User’s account exists. After the account’s deletion, data is stored for a reasonable time period necessary to fulfill legal requirements, review complaints, prevent misuse, and protect the Platform’s rights.
7.2. After this storage period expires, data is deleted or anonymized, unless otherwise required by applicable legislation.
8.1. The user has the right to request that their data be deleted.
8.2. The request shall be processed within a reasonable time period.
8.3. Data may be saved after receiving a request for deletion if this is necessary in order to comply with legal requirements, review disputes, prevent misuse, ensure security, or protect the Platform’s rights.
9.1. Data may be processed in various jurisdictions.
9.2. Depending on the infrastructure and contractors used, the processing of personal data may include its transfer and storage in various jurisdictions to the extent necessary for the Platform to function, subject to the requirements of applicable legislation concerning data protection.
9.3. The platform takes reasonable measures to protect data.
9.4. If the applicable legislation stipulates special conditions or restrictions as regards cross-border transfer of personal data or requirements for the localization of particular categories of data, the Platform takes measures to comply with such conditions and restrictions to the extent applicable before the start of the transfer in question.
10.1. The platform takes reasonable legal, organizational, and technical measures to protect data, including:
limiting access
logging
encrypting
backing up
That being said, absolute security is not guaranteed.
11.1. The User has the right to:
obtain information about their data
request their data be clarified, updated, corrected, blocked, or deleted
withdraw consent to processing in cases where processing is based on consent
file complaints with the competent authority or court
exercise other rights provided for by applicable legislation
12.1. Inquiries shall be sent to: info@wluxapp.com
12.2. Requests should contain details that allow for the identification of the User, a description of the request, and, if necessary, documents or information confirming the connection between the User and the corresponding data or account.
12.3. The Platform may request additional information.
12.4. The response is provided within the time frame stipulated by applicable legislation or within a reasonable time frame.
13.1. The Platform has the right to make changes to this Policy.
13.2. An updated version of the Policy shall enter into effect from the moment it is published on the Platform, unless another date for entry into effect is additionally specified.
13.3. Continued use of the Platform after changes enter into effect implies the User’s consent to the updated version of the Policy, unless otherwise provided for by applicable legislation.
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